Hotzonex

Legal

Terms of Use

By purchasing and activating a Hotzonex voucher, you agree to the following terms of use. They exist to keep the network fast, fair and safe for every customer.

3.1 Network access

  1. 1Customers must connect only to the official HOTZONEX networks listed for their location in Section 01.
  2. 2Unauthorised access to admin routers is strictly prohibited.
  3. 3Accessing private staff networks is not allowed.
  4. 4Customers may not attempt to hack, bypass or manipulate network security.
  5. 5Connecting to fake or non-Hotzonex networks is unsafe and prohibited.

3.2 Voucher usage

  1. 6All internet access is provided through prepaid vouchers.
  2. 7Each voucher is valid for one device at a time.
  3. 8A voucher is valid only at the Hotzonex location where it was purchased.
  4. 9Sharing one voucher across several devices at the same time is not allowed.
  5. 10Voucher sharing reduces internet quality for everyone and violates our service rules.
  6. 11Vouchers must be purchased directly from a Hotzonex Wi-Fi office.
  7. 12Reselling vouchers to others is not permitted.
  8. 13Customers are responsible for keeping their voucher codes safe.
  9. 14Lost or stolen vouchers cannot be replaced once activated.

3.3 Payment & refunds

  1. 15All payments must be made in South Sudanese Pounds (SSP).
  2. 16Voucher purchases are non-refundable once activated.
  3. 17Customers should verify voucher details before purchase.
  4. 18Hotzonex is not responsible for an incorrect voucher chosen by the customer.
  5. 19Refunds are not provided for unused or partially used vouchers.
  6. 20Prices differ between Hotzonex locations. The price list displayed at the office where you buy applies to your voucher.

3.4 Fair usage

  1. 21Customers must use the internet responsibly and legally.
  2. 22Illegal activities such as piracy, hacking or spamming are prohibited.
  3. 23Uploading or sharing harmful content is not allowed.
  4. 24Bandwidth may be managed during peak hours so that access stays fair for all.
  5. 25Abusive usage that negatively affects other customers is prohibited.
  6. 26Heavy downloads and streaming may be restricted during busy hours.

3.5 Customer conduct

  1. 27Customers must respect Hotzonex staff at all times.
  2. 28Customers must follow staff instructions regarding Wi-Fi use.
  3. 29Misuse of the service may result in temporary suspension.
  4. 30Repeated violations may result in permanent termination of access.
  5. 31Harassment or abusive behaviour toward staff or other users is not tolerated.

3.6 Support

  1. 32Customers facing issues should first restart their device and reconnect before contacting support.
  2. 33For further assistance, contact the Hotzonex Support Team on +211 924 904 216 or visit the office you are using.

How we enforce these policies. A first or minor breach normally results in a warning or a temporary suspension of access. Serious or repeated breaches — such as tampering with network equipment, reselling vouchers or abusing staff — may lead to permanent termination without a refund.

Prices and this website

Prices differ between our locations. The price list displayed at the office where you buy your voucher is the one that applies. If you are unsure, ask our staff before paying.

Prices, networks and opening hours shown on this website are provided for guidance. All prices are in South Sudanese Pounds (SSP) and may change; the information displayed at the Hotzonex office where you buy your voucher always applies.

Questions about these terms? Call or message +211 924 904 216, email omotmam2024@gmail.com, or visit your nearest Hotzonex office.

Source: Hotzonex Wi-Fi Customer Service Guide v1.2.